Case Study: Hoglund Law achieves $1.2M in annual savings and contact-center efficiency with Five9

Hoglund Leverages Five9 to Save Over $1 Million

Hoglund, Chwialkowski & Mrozik PLLC is a Minnesota-based legal firm handling bankruptcy, social security, and toxic exposure cases that was overwhelmed by high call volumes (up to 6,000 calls daily). The contact center faced long wait times and high abandonment, fragmented agent workflows across multiple apps, time‑consuming manual reporting, poor visibility into performance, and a lack of integrations—creating a pressing need for a unified, scalable solution.

Hoglund deployed the Five9 Intelligent Cloud Contact Center (with Tethr for call analytics) to streamline workflows, consolidate systems, and provide real‑time reporting. The result: faster answer times (as low as 2–17 seconds), significantly reduced handle and abandonment times, a 50% cut in manual reporting time, a 2% YOY productivity gain, a smooth shift to 100% remote work, and over $1.2 million saved annually (including reduced marketing spend), with ROI realized within 30 days.

Hoglund Law

Jason Adams

Call Center Director