Case Study: adHere achieves 564% call center revenue growth and profitability with Five9

How adHere Revived Its Call Center with Five9

adHere is an advertising agency that generates high-quality student leads for colleges and universities, but its outbound call center was losing money and underperforming—operating at about a $4,000 monthly loss, delivering only a 5% contact rate, and burdening managers with manual dialer configuration. Faced with shutting the channel down or making one last attempt to save it, leadership sought a technology partner to turn performance around.

adHere implemented Five9’s cloud contact center with an outboundANI integration, automated dialers, and dedicated account support to streamline dialing and agent workflows. The change vaulted the call center to a 564% year‑over‑year revenue increase, a +$50,000/month profit, 20,000 daily interactions, and growth to 12% of company revenue—turning the once-failing channel into the company’s flagship.

adHere

Ruben Resendez

President