Case Study: Guardian Protection Products achieves reliable, faster remote customer service with Five9

Guardian Provides Exceptional Remote Customer Service

Guardian Protection Products, a 50-year leader in furniture protection products, plans and repair services, faced persistent contact-center technology failures that caused downtime, hindered real-time multichannel service, and left the company unable to shift or manage a remote workforce.

By moving to Five9’s cloud contact center—using tools like Agent Desktop Toolkit Plus, workforce management and AI-driven self-service—Guardian integrated its homegrown CRM, routed over 20% of new claims to self-service, and enabled a seamless work‑from‑home model. The change cut average handle time by about 60 seconds, improved CSAT and service levels, earned industry recognition, and allowed Guardian to expand a permanent remote contact center.

Guardian Protection Products

Kevin Gaylord

VP of Operations