Case Study: Turnstyles Ticketing achieves record-breaking ticket sales capacity with Five9 cloud contact center

Breaking Ticket Sales Records with a Cloud Solution

Turnstyles Ticketing is a full-service sports and entertainment ticketing company founded in 2003 that serves major leagues, venues and promoters (including AEG). Faced with an aging on‑premise contact center that required costly upgrades and couldn’t scale for huge demand spikes or support adding dozens of agents, the company needed a more flexible, cost‑effective solution to take on large clients and peak ticketing events.

Turnstyles moved to the Five9 cloud contact center, enabling rapid, on‑demand licensing and remote agent deployment, improved supervisor visibility, easy training, and better agent utilization. The platform handled extreme surges—267,000 calls on a record day—helping AEG sell more than 200,000 concert tickets in 24 hours, while delivering significant operational cost savings and the confidence to accept more large events.

Turnstyles Ticketing

Mike Jennings

Chief Administrative Officer