Case Study: Alaska Airlines achieves seamless flight attendant collaboration with Ditto

Alaska Airlines ensures their flight attendant tools are seamless

Alaska Airlines, a major US airline, needed to ensure their flight attendants had seamless access to collaboration tools and real-time data, even without a network connection. Their challenge was the lack of digitization in key processes, which prevented them from capturing crucial data and analytics needed for greater operational efficiency. They partnered with the vendor Ditto to address this.

Ditto provided its edge-native technology to power Alaska Airlines' crew-to-crew collaboration app. This solution gave flight attendants powerful tools with real-time data sync, enabling them to more efficiently perform internal processes like guest services. While no specific metrics are given for Alaska Airlines, Ditto's solution provided previously inaccessible analytics and enabled greater operational efficiencies for the airline.

Alaska Airlines

Vikram Baskaran‍

V.P. of Information Technology