Case Study: Alaska Airlines achieves improved collaboration and customer service with Microsoft Corporation Office 365

Industry challenger Alaska Airlines takes service to new heights

Alaska Airlines, a large U.S. travel and transportation company, was looking to modernize its legacy systems, improve productivity, and enable employees to access information and collaborate from anywhere. Microsoft Corporation’s Office 365 was chosen as the cloud platform to support this transformation and help the airline better serve customers and employees.

Microsoft Corporation implemented Office 365 to replace manual workflows with a more digital, secure, and scalable work environment. The solution improved collaboration across the company, helped employees quickly find and share information, and supported faster coordination between flight crews and ground teams to turn planes faster, operate more flights, and help keep customers safe and on time.

Alaska Airlines

Veresh Sita

CIO