Case Study: Alaska Airlines achieves modern mobile security and secure cloud access with Ping Identity

Alaska Airlines - Customer Case Study

Alaska Airlines adopted a cloud-first, mobile-only IT model—favoring SaaS, IaaS and PaaS and requiring all apps to support mobile—to reduce costs and make operations more efficient and responsive. That shift moved data outside the corporate perimeter, exposing gaps in traditional identity and access management and creating a critical need for a modern IAM solution to securely support 11,000+ employees and cloud applications.

Working with Ping Identity, Alaska Airlines implemented modern identity and access management to secure mobile and cloud access, enabling staff to use tablets and phones to serve customers away from desks and gates. The result: lower infrastructure costs, faster, more responsive IT operations, and improved customer service while maintaining strong access control in a cloud-first environment.

Alaska Airlines