Loop Returns B2B Case Studies & Customer Successes

Loop helps brands build better customer relationships through one of the most fragile interactions: returns. They're a lean, fast-moving team that is intent on redefining how brands think about post-purchase interaction. They’re looking for people who want to build a company that matters.

Aura Bora boosts retention and post-purchase CX with Loop Returns

Aura Bora

Cameron Faist

Director of Ecommerce

Aviator Nation achieves 59.6% more retained revenue with Loop Returns

Aviator Nation

Matthew Solusod

Ecommerce Customer Service Manager

Brandon Blackwood achieves 30% revenue retention with Loop Returns

Brandon Blackwood

Neema Fraizer

Director of Logistics

How online brands can make returns sustainableHow online brands can make returns sustainable

Brooklinen

Bstore achieves 550 hours saved and 50% more retained revenue with Loop Returns

Bstore

Jake Makin

Ecommerce Manager

BullyBillows retains £200K in revenue with Loop Returns

BullyBillows

Anthony Koumi

Founder

Casely reduces WISMO tickets with Loop Returns

Casely

Laurin Thompke

Head of Customer Support

Hammitt retains over $583,000 from returns with Loop Returns and CB/I Digital

CB/I Digital Inc.

Mike Le

Chief Operating Officer and Co-founder

Chubbies increases customer lifetime value with Loop Returns

Chubbies

Dave Wardell

Chief Financial Officer

Clove boosts retention and streamlines returns with Loop Returns

Clove

Sarah Azzaoui

Director of CX

Coal Headwear saves time on returns with Loop Returns

Coal Headwear

CurrentBody reduces WISMO tickets by 83% with Loop Returns

CurrentBody

Andrew Showman

Co-founder and current CTO

How DailySale uses Loop to optimize returns and reduce fraud

DailySale

Hofstatter

DailySale

DUER achieves $80,636 in annual upsell revenue with Loop Returns

DUER

Calvin Roex

Director of Ecommerce & Omni-Channel Experience

Fresh Clean Threads boosts second-purchase revenue with Loop Returns

Fresh Clean Threads

Brendan Roeschel

VP Retention and Customer Experience (CX)

Geode Swimwear achieves automated, exchange-driven returns and $48K retained revenue with Loop Returns

Geode Swimwear

Jake Duncan

Co-Owner

Hedley & Bennett reduces CX support time with Loop Returns

Hedley & Bennett

Steven Feczko

Senior Director of Operations

Hylo Athletics boosts revenue retention and streamlines sustainable returns with Loop Returns

Hylo Athletics

Adam Yardley

Operations Lead

Inherit Clothing Co. reduces refunds and boosts upsells with Loop Returns

Inherit Clothing Co.

Anthony Ekren

Operations Director

JAXXON boosts revenue retention and streamlines returns with Loop Returns

JAXXON

Caela Castillo

Director of CX

Johnnie-O upgrades returns management with Loop Returns

johnnie-O

Kelsey Finn

Director of E-commerce

Jones Road Beauty retains $3.1M in revenue with Loop Returns

Jones Road Beauty

Cody Plofker

Chief Executive Officer

KEEN boosts exchanges and revenue from returns with Loop Returns

KEEN

Sam Buckingham

Director of Global Digital Product

Latico Leathers achieves 62x ROI with Loop Returns

Latico Leathers

Ben

Latico Leathers

Love Your Melon boosts revenue retention and donations with Loop Returns

Love Your Melon

Charlie Carlisle

Chief Operations Officer

LSKD retains revenue and improves returns with Loop Returns

LSKD

Jemma Cumming

Continuous Improvement Lead

Maude boosts conversion and profit with Loop Returns Delivery Promise

Maude

Max Nixon

Ecommerce and Retention Marketing Manager

Mini Katana cuts support tickets 40% and speeds responses with Loop Order Tracking

Mini Katana

Mockingbird curbs returns fraud with Loop Returns

Mockingbird

Nawreen Juthi

CX Product & Fulfillment Lead

Monos achieves 22.6% additional retained revenue and 1,100 hours saved with Loop Returns

Monos

Mike Wu

Director of Ecommerce and Customer Experience

Odele simplifies customer returns with Loop Returns

Odele

Lindsay Holden

Founder

Oh Polly boosts NPS and revenue with Loop Returns

Oh Polly

Emily Mcmorran

Customer Experience Lead

Princess Polly boosts returns satisfaction with Loop Returns

Princess Polly

Alex Collis

Director of Operations

Progress Jiu Jitsu improves returns and retains revenue with Loop Returns

Progress JJ

Phil Lavelle

Chief Operating Officer

Saint + Sofia retains over half of returns revenue with Loop Returns

Saint + Sofia

Dessi Bell

CEO and Founder

Studs achieves 20% retained revenue from returns with Loop Returns

Studs

Yujin Yong

Vice President of Digital Products

How The Ridge Increased CSAT and Reduced CX Tickets With Loop Order Tracking

The Ridge

Whitney Gram

Director of CX

Three Bird Nest cuts WISMO tickets and boosts tracking-page revenue with Loop Returns

Three Bird Nest

Dora Kibbee

Three Bird Nest

Topicals reduces return rates and boosts retention with Loop Returns

Topicals

Deja Jefferson

Customer Insights Manager

Tortuga improves product development and streamlines returns with Loop Returns

Tortuga

Fred Perrotta

Co-Founder

Under 5'10 achieves 31.7% additional retained revenue with Loop Returns

Under 5'10

Chayim Cohen

Product Manager

Vitality boosts returns efficiency and customer satisfaction with Loop Returns

Vitality

Audra Shipstad

Customer Experience Manager

Vitality doubles retained returns revenue with Loop Returns

Vitality

Steve Dilk

Co-Founder and COO

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