Loop Returns B2B Case Studies & Customer Successes

Loop helps brands build better customer relationships through one of the most fragile interactions: returns. They're a lean, fast-moving team that is intent on redefining how brands think about post-purchase interaction. They’re looking for people who want to build a company that matters.

How Aura Bora Created a Retention and CX-Focused Post-Purchase Journey With Loop Order Tracking

Aura Bora

Cameron Faist

Director of Ecommerce

Aviator Nation retains revenue on over half of their returns with Loop

Aviator Nation

Matthew Solusod

Ecommerce Customer Service Manager

Brandon Blackwood hit 30% revenue retention with smart returns strategy

Brandon Blackwood

Neema Fraizer

Director of Logistics

How online brands can make returns sustainableHow online brands can make returns sustainable

Brooklinen

How Bstore reached an NPS rating of 95 through returns with Loop

Bstore

Jake Makin

Ecommerce Manager

BullyBillows retained £200K in revenue by switching to Loop

BullyBillows

Anthony Koumi

Founder

How Casely reduced WISMO tickets by 76% by combining Loop Tracking and Gorgias

Casely

Laurin Thompke

Head of Customer Support

How Loop and CB/I Digital Helps Hammitt Retain Over Half a Million Dollars On Returns

CB/I Digital Inc.

Mike Le

Chief Operating Officer and Co-founder

How Chubbies increased customer lifetime value by 100% with Loop

Chubbies

Dave Wardell

Chief Financial Officer

How Clove elevated the customer experience by switching from Happy Returns to Loop

Clove

Sarah Azzaoui

Director of CX

How Coal Headwear embraced automated returns with Loop

Coal Headwear

How CurrentBody has reduced WISMO Tickets by 83% with Loop Order Tracking

CurrentBody

Andrew Showman

Co-founder and current CTO

How DailySale uses Loop to optimize returns and reduce fraud

DailySale

Hofstatter

DailySale

DUER earned an additional $80,636 in annual upsell revenue

DUER

Calvin Roex

Director of Ecommerce & Omni-Channel Experience

How Fresh Clean Threads Leveraged Loop Order Tracking for a 10% Increase on Second Purchase Revenue

Fresh Clean Threads

Brendan Roeschel

VP Retention and Customer Experience (CX)

Geode Swimwear - Customer Case Study

Geode Swimwear

Jake Duncan

Co-Owner

How Hedley & Bennett reduced CX support time with Loop

Hedley & Bennett

Steven Feczko

Senior Director of Operations

How Hylo Athletics scales sustainable operations while retaining more revenue with Loop

Hylo Athletics

Adam Yardley

Operations Lead

How Inherit Clothing Co. reduced refunds by 35% with Loop

Inherit Clothing Co.

Anthony Ekren

Operations Director

How JAXXON uses Loop to optimize operations and increase revenue

JAXXON

Caela Castillo

Director of CX

Johnnie-O upgrades its returns experience with Loop

johnnie-O

Kelsey Finn

Director of E-commerce

How Jones Road Beauty partnered with Loop to retain over $3.1M in a challenging market

Jones Road Beauty

Cody Plofker

Chief Executive Officer

How KEEN optimized its global returns strategy with Loop

KEEN

Sam Buckingham

Director of Global Digital Product

Latico Leathers Drives High-Margin Revenue With Loop Order Tracking

Latico Leathers

Ben

Latico Leathers

How Love Your Melon raised $1M for nonprofits with Loop

Love Your Melon

Charlie Carlisle

Chief Operations Officer

Loop helps LSKD retain revenue on over half of their returns

LSKD

Jemma Cumming

Continuous Improvement Lead

How Maude Leveraged Loop Delivery Promise to Increase Conversion Rate by 12%

Maude

Max Nixon

Ecommerce and Retention Marketing Manager

How Mini Katana Improved Ticket Response Time 24X and Increased Customer Trust with Loop Order Tracking

Mini Katana

How Mockingbird curbed fraud without hurting the customer experience

Mockingbird

Nawreen Juthi

CX Product & Fulfillment Lead

Loop earns Monos $21 extra revenue on each return

Monos

Mike Wu

Director of Ecommerce and Customer Experience

How Odele personalized their returns experience with Loop

Odele

Lindsay Holden

Founder

How Oh Polly boosted NPS by 156% with a revamped returns experience

Oh Polly

Emily Mcmorran

Customer Experience Lead

Princess Polly boosted returns satisfaction from 80% to 90% with Loop

Princess Polly

Alex Collis

Director of Operations

How Progress Jiu Jitsu mastered the return experience with Loop

Progress JJ

Phil Lavelle

Chief Operating Officer

Saint + Sofia retains revenue on over half their returns with Loop

Saint + Sofia

Dessi Bell

CEO and Founder

Studs generates additional retained revenue on one in five of their returns with Loop

Studs

Yujin Yong

Vice President of Digital Products

How The Ridge Increased CSAT and Reduced CX Tickets With Loop Order Tracking

The Ridge

Whitney Gram

Director of CX

How Three Bird Nest Transformed Customer Experience with Loop Tracking

Three Bird Nest

Dora Kibbee

Three Bird Nest

How Topicals enhanced the customer experience with Loop

Topicals

Deja Jefferson

Customer Insights Manager

How Tortuga leverages return data to improve product development with Loop

Tortuga

Fred Perrotta

Co-Founder

How Under 5’10′ retains 32% of returns revenue with Loop

Under 5'10

Chayim Cohen

Product Manager

How Vitality uses Loop + Return Bars to deliver personalization at scale

Vitality

Audra Shipstad

Customer Experience Manager

How Vitality’s returns sales channel revenue doubled with the help of Avex and Loop

Vitality

Steve Dilk

Co-Founder and COO

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