Case Study: Hylo Athletics boosts revenue retention and streamlines sustainable returns with Loop Returns

How Hylo Athletics scales sustainable operations while retaining more revenue with Loop

Hylo Athletics, a UK-based sustainable footwear brand, was struggling with a clunky returns process that frustrated customers and burdened its CX team with manual exchange handling. To better support its brand and complex sustainability initiatives, Hylo Athletics turned to Loop Returns, using Loop’s returns and workflows capabilities.

With Loop Returns, Hylo Athletics streamlined exchanges, added bonus credit and shop-now options, and automated backend processing to reduce manual work. The results included 33% revenue retention, 19 active Loop workflows, and $4,179 in CX time savings over 12 months, while also improving customer satisfaction and supporting the brand’s sustainability goals.

Hylo Athletics

Adam Yardley

Operations Lead