Case Study: Aviator Nation achieves 59.6% more retained revenue with Loop Returns

Aviator Nation retains revenue on over half of their returns with Loop

Aviator Nation, a 1970s‑inspired California apparel brand known for hand-made distressed hoodies and sweatpants, was struggling with costly, manual returns that confused customers and drove high refund rates. To address this, Aviator Nation partnered with Loop Returns and adopted Loop Returns’ returns automation and exchange‑first platform to streamline the process and improve the customer experience.

Loop Returns automated Aviator Nation’s returns flow, clarified the customer-facing interface, and prioritized exchanges to retain revenue. The Loop Returns integration produced measurable gains: 59.6% additional retained revenue, an 11% reduction in refund rate, and an average $10.83 upsell per return—shifting returns from a cost center into a profit center.

Aviator Nation

Matthew Solusod

Ecommerce Customer Service Manager