Case Study: DUER achieves $80,636 in annual upsell revenue with Loop Returns

DUER earned an additional $80,636 in annual upsell revenue

DUER, the Canadian eco-friendly apparel brand, was struggling with a manual returns process that created slow refunds, limited customer support capacity, and no visibility into why products were being sent back. Before using Loop Returns, the team had to issue refunds and then ask customers to place new orders, which meant lost revenue and a clunky post-purchase experience, especially for U.S. shoppers.

By implementing Loop Returns’ exchange-first returns platform, including Instant Exchanges, Shop Now, and Analytics, DUER turned returns into a better shopping experience and a revenue opportunity. Loop Returns helped DUER recapture sales through upsells, with customers choosing exchanges or store credit in about 36% of returns and generating over $80,636 in annual upsell revenue, while also easing the burden on customer support and improving product insights.

DUER

Calvin Roex

Director of Ecommerce & Omni-Channel Experience