Case Study: Princess Polly boosts returns satisfaction with Loop Returns

Princess Polly boosted returns satisfaction from 80% to 90% with Loop

Princess Polly, a women’s apparel brand, wanted a returns management solution that matched its customer-centric approach as it expanded from Australia to the US. After handling returns manually, the team needed a better experience for shoppers and evaluated options carefully, ultimately choosing Loop Returns.

Loop Returns worked with Princess Polly from day one to build personalized workflows using products like Shop Now & Later, Workflows, and Instant Exchange. The new process streamlined returns, improved efficiency, and increased customer satisfaction scores from 80% to 90%, helping Princess Polly deliver a stronger returns experience.

Princess Polly

Alex Collis

Director of Operations