Case Study: Monos achieves 22.6% additional retained revenue and 1,100 hours saved with Loop Returns

Loop earns Monos $21 extra revenue on each return

Monos, a premium Canada-based travel and luggage company, was struggling with time-consuming, costly manual returns, a lack of returns data (including environmental impact), frustrated customers who couldn’t self-process, and rigid return policies. To modernize their experience, Monos partnered with Loop Returns and adopted Loop’s Instant Exchange, Insights, and Shop Now (In‑App) features to automate and streamline returns.

Loop Returns implemented self-service automated returns and customizable return rules, giving Monos real-time inventory and environmental impact data while reducing operational burden. The solution saved about 1,100 hours annually (≈$16.2K), drove 22.6% additional retained revenue, and generated an average $9.33 upsell per return, improving customer satisfaction and alignment with Monos’s sustainability goals.

Monos

Mike Wu

Director of Ecommerce and Customer Experience