Case Study: Inherit Clothing Co. reduces refunds and boosts upsells with Loop Returns

How Inherit Clothing Co. reduced refunds by 35% with Loop

Inherit Clothing Co. partnered with Loop Returns to solve a returns problem that was hurting profits and consuming team time. Before the change, all returning shoppers were asking for refunds, and the small team was handling returns manually, creating a slow and inefficient process. Loop’s returns platform, including Instant Exchange and Shop Now, was used to create a smoother, exchange-focused experience.

With Loop Returns, Inherit Clothing Co. transformed returns into a revenue opportunity by making exchanges and upsells easy for shoppers. Instant Exchange converted 48% of returns into exchanges, Shop Now increased upsell revenue by 333%, and the brand reduced refunds by 35% while retaining $13.8K in revenue.

Inherit Clothing Co.

Anthony Ekren

Operations Director