Case Study: Casely reduces WISMO tickets with Loop Returns

How Casely reduced WISMO tickets by 76% by combining Loop Tracking and Gorgias

Casely, a Brooklyn-based tech accessories brand, was overwhelmed by post-purchase support issues as roughly half of its Gorgias ticket volume came from “where is my order” inquiries. Facing rising support costs, limited visibility into shipping delays, and too much time spent manually investigating shipments, Casely turned to Loop Returns’ Loop Order Tracking (formerly Wonderment) to improve its transactional experience.

With Loop Returns, Casely implemented branded Klaviyo-triggered order updates and a custom tracking page that proactively informed customers about shipping status and delays. The result was a 76% reduction in WISMO tickets, about $1,880 in monthly support savings, and more than 10 hours saved per CS agent each week, while also improving the customer experience and helping the team focus on more complex issues.

Casely

Laurin Thompke

Head of Customer Support