Case Study: CurrentBody reduces WISMO tickets by 83% with Loop Returns

How CurrentBody has reduced WISMO Tickets by 83% with Loop Order Tracking

CurrentBody, a global beauty technology company, faced challenges in customer service efficiency and tracking accuracy across its 22 international Shopify websites. With numerous shipping carriers, only 70% of customers received valid tracking information, leading to a high volume of "Where Is My Order" (WISMO) support tickets. They turned to Loop Returns and its Order Tracking service to help streamline their operations and improve the customer experience.

By implementing Loop's Order Tracking, which integrates with Shopify and Klaviyo, CurrentBody gained a centralized system for proactive customer notifications. This solution from Loop led to a dramatic 83% reduction in WISMO tickets and improved order tracking accuracy to nearly 100%, allowing the customer service team to focus on other projects and significantly boosting customer satisfaction.

CurrentBody

Andrew Showman

Co-founder and current CTO