Case Study: Johnnie-O upgrades returns management with Loop Returns

Johnnie-O upgrades its returns experience with Loop

Johnnie-O, an apparel company, needed to quickly replace its returns platform after Returnly shut down. Looking for a smoother, more premium returns management experience, the brand transitioned to Loop Returns and used features including Shop Now & Later, Workflows, and Instant Exchange.

With Loop Returns, Johnnie-O automated previously manual accounting tasks, improved data and reporting visibility, and gained a more seamless returns process. The Loop team also helped the company prepare for its women’s product line and continue refining workflows, giving Johnnie-O the responsive support and flexibility it needed as it grew.

johnnie-O

Kelsey Finn

Director of E-commerce