Case Study: Clove boosts retention and streamlines returns with Loop Returns

How Clove elevated the customer experience by switching from Happy Returns to Loop

Clove, an apparel brand, switched from Happy Returns to Loop because its earlier returns platform created operational friction, limited exchange options, and weak support. The team needed a better returns management solution that could handle more return scenarios, reduce manual work, and improve the customer experience.

With Loop’s returns management platform, Clove implemented streamlined exchanges, custom workflows, fraud-prevention rules, and stronger merchant support. The results included 49% revenue retention through exchanges, 5% of retained revenue from Shop Now and store credits, a 60% decrease in return-related customer support tickets, and onboarding in just five weeks.

Clove

Sarah Azzaoui

Director of CX