Case Study: JAXXON boosts revenue retention and streamlines returns with Loop Returns

How JAXXON uses Loop to optimize operations and increase revenue

JAXXON, a jewelry brand, needed to replace a manual Shopify returns process that wasn’t scalable as the business grew. They turned to Loop Returns for a solution that could automate returns while integrating with Shopify and Gorgias to centralize data and improve visibility.

With Loop Returns, JAXXON used features like Shop Now & Later, Workflows, and Analytics 2.0 to streamline operations, reduce abuse, and personalize the returns experience. The results included a 54% increase in retained revenue, a 9% increase in exchanges with tiered bonus credit, 11.2% of exchanges leading to upsells, and an estimated $81.2k in CX savings after moving away from manual returns.

JAXXON

Caela Castillo

Director of CX