Case Study: Saint + Sofia retains over half of returns revenue with Loop Returns

Saint + Sofia retains revenue on over half their returns with Loop

Saint + Sofia, a UK apparel brand, needed a more efficient way to handle returns without sacrificing the high-touch customer experience their shoppers expected. As returns were being managed manually, the process was too labor-intensive and time-consuming, driving up support costs. They turned to Loop Returns and its self-serve returns automation, exchanges, and Shop Now tools to streamline the experience.

With Loop Returns, Saint + Sofia enabled shoppers to handle returns and exchanges on their own, reducing customer service workload while improving convenience. The brand also used Loop’s Exchange and Shop Now features to encourage swaps and upsells, generating £69,152 in upsell revenue in the last year and retaining 50.5% of revenue annually through returns.

Saint + Sofia

Dessi Bell

CEO and Founder