Case Study: Tortuga improves product development and streamlines returns with Loop Returns

How Tortuga leverages return data to improve product development with Loop

Tortuga, an apparel brand known for travel backpacks, was spending too much time on a manual returns process that required customers to contact support to initiate returns. With Loop Returns, using its Workflows and Analytics 2.0/Insights capabilities, Tortuga wanted to automate returns while also learning why customers were returning products.

Loop Returns streamlined Tortuga’s self-service returns and exchange experience, including Instant Exchange, freeing CX agents to focus on higher-value support. Loop’s Insights data helped Tortuga identify product gaps and inform the development of a new Travel Backpack Lite, while also improving inventory planning and reducing the need for extra SKUs, costs, and avoidable returns.

Tortuga

Fred Perrotta

Co-Founder