Case Study: LSKD retains revenue and improves returns with Loop Returns

Loop helps LSKD retain revenue on over half of their returns

LSKD, an Australian sportswear company, needed a better way to handle returns and exchanges as its ecommerce business grew. Before working with Loop Returns, returns were managed manually through customer support, could take six weeks or more, and offered no seamless exchange option, creating a poor customer experience and lost revenue opportunities.

Using Loop Returns’ automated, exchange-first returns solution with Shop Now, Bonus Credit, and Instant Exchange, LSKD turned returns into a revenue-retention channel. Loop Returns helped LSKD retain revenue on 53% of returns, generate an average upsell value of $3.03 per return, and add $128,000 in retained revenue while also saving customer support time.

LSKD

Jemma Cumming

Continuous Improvement Lead