Case Study: Studs achieves 20% retained revenue from returns with Loop Returns

Studs generates additional retained revenue on one in five of their returns with Loop

Studs, the jewelry brand focused on modern ear piercing for Gen Z and millennials, needed a returns experience that could scale with its fast-growing business while giving customers more choice and less friction. The company turned to Loop Returns and used its customizable returns platform, including Custom Rules, Workflows, and Insights.

With Loop Returns, Studs enabled customers to browse its full product catalog during exchanges, making returns feel more like shopping and allowing the team to optimize policies and workflows. The result was over 20% of returns converted into retained revenue, with an average upsell of $1.20 per return, while also improving customer satisfaction and providing better return data to support future decisions.

Studs

Yujin Yong

Vice President of Digital Products