Case Study: Bstore achieves 550 hours saved and 50% more retained revenue with Loop Returns

How Bstore reached an NPS rating of 95 through returns with Loop

Bstore, a footwear retailer, faced unreliable returns data, resource‑intensive manual processing, customer frustration from charging for return labels, and inflexible return rules. To solve this, they deployed Loop Returns’ returns automation platform to streamline exchanges and capture reliable, granular returns information.

Loop Returns implemented automated, integrated return flows with customizable rules and the option to remove label charges, enabling scale and improved customer satisfaction. The results: 550 hours saved per year, a 50% increase in retained revenue, and $3.65 upsell per return—benefits Bstore says have been a “game changer” for expanding into new markets.

Bstore

Jake Makin

Ecommerce Manager