Case Study: Hammitt retains over $583,000 from returns with Loop Returns and CB/I Digital

How Loop and CB/I Digital Helps Hammitt Retain Over Half a Million Dollars On Returns

Loop Returns worked with CB/I Digital Inc. to support Hammitt as the luxury handbag brand’s ecommerce sales grew rapidly on Shopify. As orders and returns increased, Hammitt was stuck with a manual, slow, and inefficient returns process that created higher costs, limited revenue retention, and missed upsell opportunities at the point of return.

Using Loop Returns’ Shop Now, Bonus Credit, and Advanced Exchanges features, Hammitt was able to automate returns, encourage exchanges, and add revenue during the post-purchase experience. Loop Returns helped Hammitt retain $583,981 in return-related revenue, generate $37,822 in annual upsell value, and save $16,535 annually in customer support costs, while also improving the customer experience.

CB/I Digital Inc.

Mike Le

Chief Operating Officer and Co-founder