Case Study: Brandon Blackwood achieves 30% revenue retention with Loop Returns

Brandon Blackwood hit 30% revenue retention with smart returns strategy

Brandon Blackwood, a contemporary apparel and accessories brand, needed a new returns management solution after Returnly announced it was shutting down. They chose Loop Returns and looked to upgrade from a manual, less flexible process to a more seamless, premium returns experience.

With Loop Returns’ Instant Exchange, Shop Now & Later, Workflows, integrations, and Checkout+ features, Brandon Blackwood streamlined returns, automated policy enforcement, and created new upsell opportunities. The results included 30% revenue retention, $3.03 upsell per return, $20K in additional net revenue from Checkout+, about $4,040 saved in CX time annually, and a 12% lift in checkout conversion rates.

Brandon Blackwood

Neema Fraizer

Director of Logistics