Case Study: Vitality boosts returns efficiency and customer satisfaction with Loop Returns

How Vitality uses Loop + Return Bars to deliver personalization at scale

Vitality, an apparel brand, needed a more scalable way to manage returns as it grew quickly. After moving from a manual process in 2020, the company chose Loop Returns for its automated returns management and integration capabilities, especially as it needed a solution that could fit seamlessly into its broader tech stack.

Using Loop Returns and its Return Bars integration, Vitality created customized workflows, enabled bulk return drop-offs, reduced packaging waste, and improved fraud prevention. The results included a 10% return rate, 32% of revenue retained through exchanges or store credit, a 68% refund rate that was 7% below the industry average, and more than 80% of returns processed through Return Bars.

Vitality

Audra Shipstad

Customer Experience Manager