Case Study: Progress Jiu Jitsu improves returns and retains revenue with Loop Returns

How Progress Jiu Jitsu mastered the return experience with Loop

Progress Jiu Jitsu partnered with Loop Returns after struggling with a fully manual, time-consuming returns process that was hard to manage and didn’t reflect their high-end brand image. The team also wanted to improve retention, since many customers were choosing refunds and not coming back.

Using Loop Returns’ automated returns management platform, including Shop Now, Instant Exchange, and Insights, Progress Jiu Jitsu streamlined the customer experience, encouraged more exchanges, and used return data to fix a sizing issue in their shorts line. As a result, Loop Returns helped cut the return rate from 17% to 7%, boost exchange rates by 30%, and retain £2,600 in revenue per month.

Progress JJ

Phil Lavelle

Chief Operating Officer