Groupon fired up Zendesk Support to save money and support the explosive growth of their global business
Groupon
Joe Harrow
Director of Customer Service
Groupon
Groupon (NASDAQ: GRPN) is building the daily habit in local commerce, offering a vast mobile and online marketplace where people discover and save on amazing things to do, see, eat and buy. By enabling real-time commerce across local businesses, travel destinations, consumer products and live events, shoppers can find the best a city has to offer.
Case Studies
Showing 46 Groupon Customer Success Stories
When you’re as successful as Groupon, app performance is always top of mind
Groupon
Shinji Kuwayama
Director of Engineering
Groupon - Customer Case Study
Groupon
Erica Geil
Vice President, Global Engineering Operations
Groupon Doubles Applicant Quality and Lowers Cost-Per-Applicant to $13 on Glassdoor
Groupon
Dustin Carper
Employment Brand Strategist, Groupon
Groupon Finds Up to 60% of Direct Traffic Search
Groupon
Gene Mckenna
Groupon
Groupon Generates $100k’s in Hourly Revenue with Apteligent
Groupon
Mike Burton
Head of Mobile Engineering
Groupon Streamlines Application Delivery and Maintenance with Docker
Groupon
Sean McCullough
Senior Software Enginner, Groupon
Groupon builds on Talend Data Integration
Groupon
Rafael Herrera
Head of BI International
Return Path Certification resulted in 40% increase in delivery speed and measurable increase in email response rates for daily deal site Groupon
Groupon is an eCommerce retailer specializing in daily deals for it users
Groupon Improving Reliability So Customers Can Buy Anything Anytime Anywhere
Groupon
Connie-Lynne Villani
Senior Manager
How Groupon Manages Relationships With 15 Million Followers
Groupon
Paul Matson
Head of Content & Social Media
How Groupon reimagined customer engagement to stay agile and protect its brand during the pandemic and beyond
Groupon
Tricia Higgins
Head of Global Social Media Operations
Groupon - Customer Case Study
Groupon
Brian Humphrey
Relevance Infrastructure Engineer
Groupon Expands Its Enterprise Data Center Portfolio With 1 Mw Of Power And 5,000 Square Feet Of Space At Ragingwire’s Ca3 Data Center In Sacramento, California
Groupon
Harmail Chatha
Director Global Data Center Operations
Groupon - Customer Case Study
Groupon
Joshua Fruhman
Head of Deployment
Groupon: Unbeatable Deals for Strong Growth
Groupon
Erica Geil
Vice President, Global Engineering Operations
Groupon - Customer Case Study
Groupon - Customer Case Study
Groupon’s Global Growth with Natterbox
Groupon
Tommaso Romagno
SER Salesforce
Intelligently integrating voice into Salesforce increases employee productivity
Groupon
Tommaso Romagno
SER Salesforce
Mindgruve Helps Groupon Serve Up Daily Deals with a Hot New App
Groupon partners with Base to improve pipeline visibility & process management
Groupon
Dan Summers
Head of Sales
Creating the First Local Geo Based Local Commerce App for the Fastest Growing Company Ever
How Trakstar Hire Helped Groupon Expand in China
Groupon
Fabian Kast
Head of Recruiting
Groupon chose Zendesk Support to help scale support for their massive international business
Groupon
Joe Harrow
Director of Customer Service
Groupon - Customer Case Study
Groupon
Erica Geil
Vice President, Global Engineering Operations
Groupon - Customer Case Study
Groupon eliminates workload automation downtime immediately by switching to Stonebranch Solution
Groupon
Marco Caesar
Data Warehouse Manager
Evolution from manual processes to comprehensive digital spend solution
Groupon
Declan Holzman
Technology Sourcing Manager
Groupon Uses Network Automation to Manage Growth and Simplify Operations
Groupon
Alejandro Salinas
Head of Network Operations
Groupon saves days on reporting time with Tableau
Groupon
Meghna Suresh
Product Manager
How Groupon Changed their Development Process and Employee Involvement, All With One Testfairy Tool!
Groupon
Matt Helmer
Mobile Product Manager
Groupon - Customer Case Study
Groupon
Dan Summers
Head of Sales
Scalable Zoom Platform Unifies Video Communications Needs at Groupon
Groupon
Keith Blue
Manager, Multimedia Services
SSPR took Groupon, a relatively unknown startup in one city with 10 employees, to global brand recognition, IPO and a coveted Forbes cover dubbing them, "The Fastest Growing Company Ever"
Groupon
Andrew Mason
CEO
Groupon - Customer Case Study
Groupon
Seth Lochen
Release Engineering Manager
Increasing CTR with content strategy for leading eCommerce brand
Groupon - Customer Case Study
Groupon - Customer Case Study
Groupon
Jonathan Starkings
EMEA Travel Manager
Groupon sees immediate impact and an increase in closed contracts with Playbooks
Groupon
Mark Brodahl
Vice President of North American Sales and Sales Ops
Groupon - Customer Case Study
Groupon - Customer Case Study
Groupon used EyeQuant to increase sign-ups by 52%
Groupon - Customer Case Study
Groupon
Malgorzata Zajac
SEM Specialist
How Groupon relied on Unbabel to consolidate 100% global customer service support in India
Groupon
Adam Lindsey
Director of Global Support Organization
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