When you’re as successful as Groupon, app performance is always top of mind
Groupon
Shinji Kuwayama
Director of Engineering
B2B Case Studies Featuring Groupon as the Customer
Explore case studies featuring Groupon as the customer — learn how vendors and partners helped Groupon solve real business challenges.
Groupon (NASDAQ: GRPN) is building the daily habit in local commerce, offering a vast mobile and online marketplace where people discover and save on amazing things to do, see, eat and buy. By enabling real-time commerce across local businesses, travel destinations, consumer products and live events, shoppers can find the best a city has to offer.
Case Studies
Showing 44 Success Stories about Software and Services used by Groupon
Groupon Italy achieves seamless Salesforce voice integration and boosted sales productivity with Natterbox
Groupon
Tommaso Romagno
SER Salesforce
Groupon cuts crash rate to under 0.02% and protects $100k+ hourly mobile revenue with Apteligent
Groupon
Mike Burton
Head of Mobile Engineering
Groupon Uses Network Automation to Manage Growth and Simplify Operations
Groupon
Alejandro Salinas
Head of Network Operations
Groupon achieves same-day reporting and faster decision-making with Tableau Software
Groupon
Meghna Suresh
Product Manager
How Groupon Changed their Development Process and Employee Involvement, All With One Testfairy Tool!
Groupon
Matt Helmer
Mobile Product Manager
Groupon achieves streamlined sales operations with Zendesk Sell
Groupon
Dan Summers
Head of Sales
SSPR took Groupon, a relatively unknown startup in one city with 10 employees, to global brand recognition, IPO and a coveted Forbes cover dubbing them, "The Fastest Growing Company Ever"
Groupon
Andrew Mason
CEO
Groupon achieves scalable global spend management — 80% PO-backed invoices and minimal admin overhead with Coupa Software
Groupon
Declan Holzman
Technology Sourcing Manager
Groupon achieves scalable, unified video communications with Zoom Video Communications
Groupon
Keith Blue
Manager, Multimedia Services
Groupon - Customer Case Study
Groupon
Seth Lochen
Release Engineering Manager
Groupon achieves dramatic search relevance and performance improvements (sub-1s latency, <0.1% fallback) with Elastic
Groupon
Brian Humphrey
Relevance Infrastructure Engineer
Increasing CTR with content strategy for leading eCommerce brand
Groupon - Customer Case Study
Groupon - Customer Case Study
Groupon
Jonathan Starkings
EMEA Travel Manager
Groupon achieves more closed contracts and faster rep ramp times with InsideSales Playbooks
Groupon
Mark Brodahl
Vice President of North American Sales and Sales Ops
Groupon - Customer Case Study
Groupon - Customer Case Study
Groupon used EyeQuant to increase sign-ups by 52%
How Groupon reimagined customer engagement to stay agile and protect its brand during the pandemic and beyond
Groupon
Tricia Higgins
Head of Global Social Media Operations
Groupon - Customer Case Study
Groupon
Malgorzata Zajac
SEM Specialist
How Groupon relied on Unbabel to consolidate 100% global customer service support in India
Groupon
Adam Lindsey
Director of Global Support Organization
Groupon achieves instant customer support and reduced email wait times with Inbenta's Semantic Search
Groupon achieves streamlined contract processing and more signed deals with Adobe Acrobat Sign
Groupon
Erica Geil
Vice President, Global Engineering Operations
Groupon achieves 2X qualified applicants and $13 cost-per-applicant with Glassdoor
Groupon
Dustin Carper
Employment Brand Strategist, Groupon
Groupon uncovers that up to 60% of "Direct" traffic is actually Search with BrightEdge
Groupon
Gene Mckenna
Groupon
Groupon achieves real-time customer insights and 1TB/day data processing with Talend
Groupon
Rafael Herrera
Head of BI International
Return Path Certification resulted in 40% increase in delivery speed and measurable increase in email response rates for daily deal site Groupon
Groupon achieves major mobile user acquisition and drives millions of purchases with Pivotal
Groupon achieves reduced alerting noise and improved engineering productivity with PagerDuty
Groupon
Connie-Lynne Villani
Senior Manager
Groupon Streamlines Application Delivery and Maintenance with Docker
Groupon
Sean McCullough
Senior Software Enginner, Groupon
Groupon achieves faster troubleshooting and streamlined restaurant customer support with Lucidchart
Groupon
Joshua Fruhman
Head of Deployment
Groupon achieves faster, more accurate contract workflows and increased deals with Adobe Document Cloud (Adobe Sign)
Groupon
Erica Geil
Vice President, Global Engineering Operations
Groupon achieves scalable, one-touch customer support (15,000 tickets/day) with Zendesk
Groupon
Joe Harrow
Director of Customer Service
Groupon - Customer Case Study
Groupon achieves rapid EMEA rollout and unified Salesforce call intelligence with Natterbox
Groupon
Tommaso Romagno
SER Salesforce
Mindgruve Helps Groupon Serve Up Daily Deals with a Hot New App
Creating the First Local Geo Based Local Commerce App for the Fastest Growing Company Ever
How Trakstar Hire Helped Groupon Expand in China
Groupon
Fabian Kast
Head of Recruiting
Groupon chose Zendesk Support to help scale support for their massive international business
Groupon
Joe Harrow
Director of Customer Service
Groupon achieves massive local publishing scale and content-production efficiency with Sprinklr
Groupon
Paul Matson
Head of Content & Social Media
Groupon achieves streamlined contract workflows and 11% more agreements signed with Adobe Sign
Groupon
Erica Geil
Vice President, Global Engineering Operations
Groupon - Customer Case Study
Groupon eliminates unplanned workload automation downtime and achieves 10× faster deployments with Stonebranch Universal Automation Center
Groupon
Marco Caesar
Data Warehouse Manager
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