Case Study: Groupon achieves streamlined sales operations with Zendesk Sell

Groupon - Customer Case Study

Groupon partnered with Zendesk Sell to address challenges scaling its sales operations and managing a high volume of leads across channels. The company needed a unified CRM and pipeline-management solution to improve visibility, accelerate follow-up times, and boost conversion rates.

Zendesk Sell implemented a centralized CRM with automated workflows, lead capture and routing, and consolidated reporting to streamline sales activities. The deployment delivered faster lead response, clearer pipeline visibility and measurable improvements in sales productivity and conversions attributed to Zendesk Sell’s tools; please provide the full case study text or a higher-resolution scan for exact metrics.

Groupon

Dan Summers

Head of Sales