Inbenta B2B Case Studies & Customer Successes

Inbenta is a global leader in AI, whose patented NLP fuels highly accurate search solutions for customer support, e-commerce and chatbots. With a foundation of 11+ years of R&D, Inbenta’s technology understands & delivers results based on the meaning behind customers’ search queries, not the individual keywords. The result: industry-leading 90%+ self-service rates.

8x8, Inc. achieves faster, more accurate customer support with Inbenta's AI-powered search

8x8, Inc

Adam Riese - Customer Case Study

Adam Riese

AG2R La Mondiale achieves reduced inbound contacts and improved customer self-service with Inbenta

AG2R La Mondiale

Tanguy Vincent

Head of Mission, Innovation and Digital

Allegion achieves faster, more accurate self-service and lower support costs with Inbenta

Allegion

Alterra Mountain Company achieves 90–95% self-service with Inbenta

Alterra Mountain Company

David Harrison

Contact Center Analyst

amaysim achieves instant customer answers and reduced support costs with Inbenta

amaysim

America Movil deflects thousands of customer inquiries and reduces support costs with Inbenta

America Movil

Bingle reduces support tickets and boosts customer satisfaction with Inbenta's AI-powered search

Bingle

Butagaz - Customer Case Study

Butagaz

CERN achieves faster employee self-service and automated internal processes with Inbenta’s Chatbot

CERN

Claro achieves thousands of call and email deflections and reduced customer support costs with Inbenta

Claro

Cofidis France cuts inbound contacts and improves self-service satisfaction with Inbenta's Dynamic FAQ

Cofidis

Gregory

Web Project Manager

Devlyn - Customer Case Study

Devlyn

DKV Seguros automates customer support and achieves 83.9% answer rate with Inbenta

DKV Seguros

Norbert Gasó

Senior Consultant for Innovation

DrChrono achieves top-tier customer self-service with Inbenta's semantic search

DrChrono

ERV - Customer Case Study

ERV

Fnac achieves improved digital self-service and omnichannel support with Inbenta

Fnac

Ana Herrero

Ecommerce Operations & Customer Service Manager

Fortune 500 Pharmaceutical Company exceeds self-service targets and reduces agent workload with Inbenta

Fortune 500 Pharmaceutical Company

Franklin Planner achieves 35% click-to-cart efficiency with Inbenta

Franklin Planner

Jared Lee

Vice President, E-Commerce

Gas Natural Fenosa achieves improved multilingual site search and customer self-service with Inbenta

Gas Natural Fenosa

GIO achieves faster customer responses and reduced support costs with Inbenta

GIO

GoAnimate achieves an 89% self-service rate with Inbenta's AI-powered search

GoAnimate

Mark Deaton

Head of Customer Success

GOL (Brazil's largest airline) retains 90% of online customers with Inbenta's Gal chatbot

Gol

Renata Corrêa Dias Ferreira

Quality Manager DRC

GOL Airlines deflect +10M customer queries annually with Inbenta

Gol

Elisa Moreira

Customer Service Manager

Gol - Customer Case Study

Gol

Elisa Moreira

Customer Service Manager

Groupon achieves instant customer support and reduced email wait times with Inbenta's Semantic Search

Groupon

ICETEX achieves over 70% automated answers, 24/7 accessibility and over 70% cost reduction with Inbenta's AI virtual assistant Camila

ICETEX

iFormBuilder achieves 25% email deflection and boosts support efficiency with Inbenta for Zendesk

iFormBuilder

Knab Bank achieves dramatic call-center reduction and spectacular self-service growth with Inbenta

Knab Bank

Don van Arem

Service Manager

Kryptonite - Customer Case Study

Kryptonite

Lojas Renner achieves a 30% reduction in customer emails with Inbenta

Lojas Renner

Luciane Franciscone

Corporate Marketing General Manager

M&T saves $2M and transforms digital adoption with Inbenta

M&T Bank

Brandon Horbowicz

Vice President Retail Enablement

Mindbody - Customer Case Study

Mindbody

Stacey Potts

Help Suite & Community Forum Manager

Nationwide Building Society grows digital adoption by 133% with Inbenta’s Learn platform

Nationwide

Liz Jones

Product Owner, Digital Education

Neoenergia automates +15M customer queries with AI chatbot

Neoenergia

Renato Suplicy

Head of Digital Strategies and Services

Neoenergia achieves digital support for 5M customers with Inbenta's WhatsApp chatbot

Neoenergia

Renato Suplicy

Head of Digital Strategies and Services

OPPLUS reduces customer service escalations by 84% with Inbenta AI platform

OPPLUS

Proteccion achieves up to 80% chat deflection and sub-second answers with Inbenta's Virtual Assistant

Proteccion

Schlage achieves 50% reduction in email tickets and boosts customer self‑service with Inbenta

Schlage

Megan McCluskey

Senior Program Manager, Customer Experience Marketing and Communications

Secours Populaire Français Paris Committee achieves immediate responses and reduced workload with Inbenta chatbot

Secours Populaire Français Paris Committee

Guillaume Ramel

Project Manager for Digital Communication

SEUR achieves multilingual self-service and improved shipment tracking with Inbenta's ticketing and semantic search

Seur

Simple Moviles - Customer Case Study

Simple Moviles

Skyscanner achieves more relevant FAQ search results and increased self-service with Inbenta

Skyscanner

Suncorp Group - Customer Case Study

Suncorp Group

Ticketbis reduces inbound support contacts by 80% with Inbenta chatbots

Ticketbis

Andreia Ferreira

Live Chat and Customer Service Manager

Trane Residential - Customer Case Study

Trane Residential

Toby Kelly

Knowledge Base Developer

Unitymedia achieves faster, more responsive customer support with Inbenta's chatbot Ubo

Unitymedia

Vyond achieves an 89% self-service rate with Inbenta

Vyond

Mark Deaton

Head of Customer Success

Webjet achieves faster self-service and reduced support contacts with Inbenta

Webjet

WetterOnline achieves precise Help Center answers and ticket deflection with Inbenta

WetterOnline

Woolworths Supermarket achieves faster, more accurate online customer support with Inbenta's AI-powered search

Woolworths Supermarket

Xapo achieves 90%+ self-service answer rate with Inbenta's Self-Service tools

Xapo

Fernando Gouveia

Director, Business Development

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