Case Study: 8x8, Inc. achieves faster, more accurate customer support with Inbenta's AI-powered search

8x8, Inc - Customer Case Study

8x8, Inc. is a global provider of secure cloud communications and contact center solutions for more than 40,000 businesses across 100+ countries, replacing traditional on‑premises PBX systems with scalable SaaS offerings. To ensure customers received the best possible support, 8x8 needed a search solution that would surface accurate help even when users didn’t use exact keywords.

8x8 implemented Inbenta’s AI‑powered intelligent search with natural language processing to understand the meaning behind queries. The integration lets customers enter natural questions and quickly receive the most relevant answers from 8x8’s knowledge base and website, improving access to support content.

8x8, Inc