Case Study: Gas Natural Fenosa achieves improved multilingual site search and customer self-service with Inbenta

Gas Natural Fenosa - Customer Case Study

Inbenta partnered with Gas Natural Fenosa to improve how visitors find content across the company’s sprawling corporate website. The challenge was to provide fast, accurate access to information across many sections and languages, with some areas needing a simple semantic search and others requiring a richer question-and-answer FAQ experience.

Inbenta implemented a semantic search and Q&A system sitewide, tailoring simple search boxes or advanced FAQ modules where appropriate, and enabled the solution in all site languages. The rollout is being expanded across the company’s country websites, delivering more relevant results and a more consistent, user-friendly experience for customers worldwide.

Gas Natural Fenosa