Case Study: Unitymedia achieves faster, more responsive customer support with Inbenta's chatbot Ubo

Unitymedia - Customer Case Study

Unitymedia is the largest cable operator in North Rhine‑Westphalia, Hesse and Baden‑Württemberg, reaching 12.7 million households with TV, radio, telephony and broadband services. As a customer‑focused, fast‑moving business within the Liberty Global group, Unitymedia needed a scalable, flexible way to handle high volumes of routine customer enquiries while maintaining rapid innovation and a strong service experience.

Inbenta provided Ubo, a conversational chatbot that automates common customer interactions and delivers 24/7 self‑service across channels. The solution reduced pressure on contact centers, sped up response times and improved customer convenience, allowing Unitymedia to focus human agents on complex cases and continue innovating its service offering.

Unitymedia