Case Study: Woolworths Supermarket achieves faster, more accurate online customer support with Inbenta's AI-powered search

Woolworths Supermarket - Customer Case Study

Woolworths Supermarket, one of Australia’s leading grocery retailers, wanted to ensure customers received the best possible online support by improving how queries were understood and answered on its site. The challenge was delivering fast, relevant responses even when customers didn’t use exact keywords.

Woolworths implemented Inbenta’s AI-powered intelligent search and natural language processing to interpret the meaning of customer questions and return the most relevant answers from its knowledge base and website. The solution now handles thousands of searches every day, giving shoppers quick, accurate support and improving the online customer experience.

Woolworths Supermarket