Case Study: DrChrono achieves top-tier customer self-service with Inbenta's semantic search

DrChrono - Customer Case Study

drChrono is a mobile-first electronic health record and practice management platform—first to ship native iPad and iPhone EHR apps—used by more than 70,000 physicians and 4 million patients and recognized on Inc. 500 for rapid growth. As drChrono scaled, it needed a way to give customers fast, relevant answers and robust self-service support across a growing user base.

To solve this, drChrono implemented Inbenta’s cloud-based semantic search powered by patented natural language processing. The integration delivers more relevant search results and enables top-tier customer self-service, allowing users to find easy answers to their questions without agent assistance.

DrChrono