Case Study: CERN achieves faster employee self-service and automated internal processes with Inbenta’s Chatbot

CERN - Customer Case Study

CERN, the European Organization for Nuclear Research and operator of the world’s largest particle physics laboratory, needed a better way for staff to locate information and to streamline routine internal processes. With vast documentation and complex workflows, employees required faster, more accurate access to internal resources.

CERN deployed Inbenta’s chatbot solution internally to guide users to the right information and automate repetitive tasks. The chatbot helps employees find exactly what they’re looking for and reduces manual steps in internal processes, improving efficiency and access across the organization.

CERN