Case Study: Lojas Renner achieves a 30% reduction in customer emails with Inbenta

Lojas Renner - Customer Case Study

Lojas Renner, one of Brazil’s largest department store chains, needed to scale and improve its online customer service while reducing costs and the growing volume of customer emails. The company sought a solution that would let customers self-serve for common queries and make email handling more efficient for support staff.

Renner implemented Inbenta’s dynamic FAQs and Ticketing System, including an instant answer feature that prevents more than 30% of emails from being sent. Over a four-year partnership, the tools have streamlined email management, improved online support quality, and delivered significant cost reductions.

Lojas Renner

Luciane Franciscone

Corporate Marketing General Manager