Case Study: Proteccion achieves up to 80% chat deflection and sub-second answers with Inbenta's Virtual Assistant

Proteccion - Customer Case Study

Protección Pensiones y Cesantías (Proteccion), a Colombian pension and severance fund provider, faced high volumes of website customer support chats and needed a faster, more scalable way to handle routine inquiries while reserving live agents for complex cases.

They implemented Inbenta’s Virtual Assistant, which now handles up to 80% of customer questions in under a second, improving online response times and user experience and routing only the remaining detailed or unique chats to live agents.

Proteccion