Case Study: Allegion achieves faster, more accurate self-service and lower support costs with Inbenta

Allegion - Customer Case Study

Allegion, a $2 billion security products company with more than 8,000 employees and 27 global brands (including Schlage®, Von Duprin® and CISA®), serves customers in 120+ countries. Faced with thousands of time‑sensitive support searches across a large knowledge base and document library, Allegion needed an intelligent search that went beyond simple keyword matching to deliver fast, accurate answers.

They implemented Inbenta’s Natural Language Technology and dynamic FAQs to power search and knowledge‑base management, enabling customers to find precise answers without submitting tickets or calling support. The solution reduced customer support costs and improved customer satisfaction by delivering quick, accurate responses.

Allegion