Case Study: Webjet achieves faster self-service and reduced support contacts with Inbenta

Webjet - Customer Case Study

Webjet is an online travel search platform that handles thousands of customer support enquiries daily. They needed a way to ensure customers could find answers 24/7 across time zones and regardless of how questions were phrased.

Inbenta was implemented to map Webjet’s detailed knowledge base and FAQs, using AI and natural language processing to interpret customer queries. As a result, customers now find answers quickly and easily through self-service, reducing the need to call or email support.

Webjet