Case Study: America Movil deflects thousands of customer inquiries and reduces support costs with Inbenta

America Movil - Customer Case Study

America Movil faced high volumes of customer inquiries that strained call centers and increased support costs, and needed a way to deliver quick, accurate answers that actually made sense to users.

Inbenta deployed its natural language processing and semantic search to power self-service support, enabling customers to get relevant answers fast. Since launch, the solution has deflected thousands of emails and calls, significantly reducing America Movil’s customer support expenses.

America Movil