Case Study: WetterOnline achieves precise Help Center answers and ticket deflection with Inbenta

WetterOnline - Customer Case Study

WetterOnline is Germany’s largest online weather provider, reaching more than 6 million visitors per month and regularly ranking among the country’s top 10 web portals. To serve this large audience it needed a way to deliver precise, easily discoverable help content and reduce the volume of incoming support requests.

WetterOnline implemented Inbenta’s semantic search engine to power its Help Center and a ticket-deflection tool on the contact form. The solution delivers instant, accurate answers to frequently asked questions, improving customer self-service and reducing the number of support tickets.

WetterOnline