Case Study: Groupon achieves instant customer support and reduced email wait times with Inbenta's Semantic Search

Groupon - Customer Case Study

Groupon, a global leader in local commerce, attracts thousands of customers daily searching for deals, product info and policies. Rapidly growing search volume risked overwhelming its call center, so the company needed an affordable way to provide instant, scalable customer support.

Groupon implemented Inbenta’s Semantic Search Engine and self-service features on its customer support page, using a semantic enterprise search box and dynamic FAQs to surface highly relevant answers. The solution delivers over 1 million answers, reducing email wait times and enabling faster, more efficient customer service.

Groupon