Case Study: SEUR achieves multilingual self-service and improved shipment tracking with Inbenta's ticketing and semantic search

Seur - Customer Case Study

SEUR, a leading European courier, needed a better way to help customers quickly resolve questions about shipments, pricing, shipping conditions and tracking from inquiry to delivery across multiple languages.

Inbenta implemented an email ticketing system and a multilingual semantic search engine on www.seur.com, enabling self-service answers and streamlined support in English, Spanish, Portuguese and French—improving issue resolution and customer experience across SEUR’s markets.

Seur