Case Study: Suncorp Group achieves better online customer support with Inbenta AI-powered semantic search

Suncorp Group - Customer Case Study

Suncorp Group, a large Australian finance, insurance, and banking corporation, wanted to provide the best possible online customer support for its users. To meet this challenge, the company selected the AI-powered intelligent semantic search service from vendor Inbenta.

The solution implemented by Inbenta provides customers with immediate answers to their queries, minimizing the need to submit a support ticket for all but the most detailed problems. This application from Inbenta has saved the company money on support costs while simultaneously increasing customer loyalty and satisfaction.

Suncorp Group