Case Study: Kryptonite improves customer self-service with Inbenta dynamic FAQs

Kryptonite - Customer Case Study

Inbenta partnered with Kryptonite, a company specializing in high-quality bicycle locks, to help them improve their customer support and self-service offerings. Their challenge was to effectively answer customer questions and reduce the need for direct support contacts.

The solution implemented by Inbenta was the use of dynamic FAQs on the Kryptonite website. This technology allows customers to search for answers using natural language and meaning rather than just keywords. As a result, Inbenta helped Kryptonite greatly reduce the number of customers needing to contact the support center via email or phone.

Kryptonite