Case Study: Skyscanner achieves more relevant FAQ search results and increased self-service with Inbenta

Skyscanner - Customer Case Study

Skyscanner, the travel search platform for flights, hotels and car hire, needed to give users more relevant FAQ search results before they completed a booking—across multiple languages including English, Japanese, Korean and Chinese. Their challenge was improving pre-purchase self-service so customers could quickly find answers without contacting support.

Inbenta migrated Skyscanner’s existing FAQs using its knowledge-base spider and integrated smarter search within a few weeks. The result: far more relevant search results and a marked increase in self-service usage within only a couple of weeks.

Skyscanner