Case Study: Vyond achieves an 89% self-service rate with Inbenta

Vyond - Customer Case Study

Vyond, a fast-growing online video-creation platform (formerly GoAnimate), wanted to give customers a superior self-service experience so they could keep producing videos without interruption. Despite an intuitive product and DIY tools, Vyond needed better search-driven help to reduce support emails and close knowledge gaps in its documentation.

By adding Inbenta’s AI-powered intelligent search—installed with a single line of JavaScript—Vyond saw rapid gains: 22% more customers chose search over email, nearly 73% of searchers found answers on their own (a 38% increase), and overall self-service climbed to an 89% rate within months. The result: faster resolutions for customers and reduced strain on support teams.

Vyond

Mark Deaton

Head of Customer Success