Case Study: GIO achieves faster customer responses and reduced support costs with Inbenta

GIO - Customer Case Study

GIO Insurance faced a high volume of personal and often urgent customer queries online and needed a way to give customers immediate, accurate answers without relying on live agents. They partnered with Inbenta to apply AI-driven language understanding to their customer interactions.

Using Inbenta’s NLP and intelligent lexicon, GIO automated responses to common and sensitive questions, reducing calls and support tickets. The solution cut customer support spend while improving response speed, customer satisfaction, and overall brand affinity.

GIO